Ramada Plaza By Wyndham Batman

Everyone was very friendly and helpful. The location, food, service, hotel, rooms were all amazing

We were extremely disappointed with our stay at this hotel, and would not recommend this hotel to anyone. The hotel advertises itself as having only non-smoking rooms. However, knowing that many hotels in Turkey allow smoking and given my asthma, I took the precaution of contacting the hotel in advance to request a non-smoking room. Unfortunately, I received no response. Upon arrival, we discovered that smoking is allowed in more than half of the rooms, and the floors with most of the suites are designated as smoking floors. We were also informed that the only non-smoking suite available on the second floor was already occupied. As a result, we were told that our free room upgrade, which the hotel had previously confirmed, would no longer be honored, and we would instead be downgraded to a standard room. While understandably upset, we felt we had no better option, and we were exhausted from a long day of travel. We reluctantly agreed to pay the same amount we would have for the suite and proceeded to our room. Now, let me quickly assess the hotel facilities: first, the entrance is through a narrow side door, not the grand entrance shown in the photos. Upon entering the lobby, there’s an immediate smell of cigarette smoke, and the lobby itself is unwelcoming. The downstairs staff was well-meaning but inexperienced, while the manager was a nightmare. The room was very small—only around 20 m². When standard rooms are that small, we always upgrade to larger rooms or suites, but unfortunately, we couldn’t even pay for an upgrade, as all the larger rooms were on smoking floors. The room was nothing luxurious; it felt like a low-tier 4-star hotel—clean and new but very ordinary. The bed was uncomfortable, and the pillows and linens were of low quality. The night before, we had stayed at the Mövenpick in Diyarbakır, and after our stay in Batman, we went on to the DoubleTree by Hilton in Şanlıurfa—both exceptional hotels, and shockingly, similarly priced.